Panda Cloud

Terms of Service

Last updated

These Terms govern your use of Panda Cloud (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Panda Cloud provides a virtual private network (VPN) / proxy service that helps users access the open internet. We operate the panel, the network nodes, and the client apps that connect to them.

2. Eligibility

You must be at least 16 years old. By using the Service you confirm you are old enough to enter into this agreement and have the legal capacity to do so.

3. Your account

  • One account per person. Don't share, sell, or sublicense your account.
  • Choose a strong password. Enable two-factor authentication if your situation calls for it.
  • You are responsible for activity that happens under your account.
  • Tell us promptly via in-app chat or email if you suspect unauthorised access.

4. Acceptable use

While using the Service, you agree not to:

  • Send spam, phishing, malware, or any unsolicited bulk email
  • Run port scans, brute-force attacks, denial-of-service attacks, or other attacks against third-party systems
  • Distribute child sexual abuse material — ever, under any circumstances. Accounts found doing so are terminated and reported to authorities.
  • Run public proxies, exit relays, peer-to-peer trackers, or other open-relay services on top of our connection
  • Mass-share your subscription with people who haven't paid for one (occasional family use is fine; running it as a paid resale service is not)
  • Use the Service to violate the rights of others (intellectual property, privacy, etc.)
  • Reverse engineer, decompile, or attempt to extract our source code, except where local law expressly permits this

We may suspend or terminate accounts that violate these rules without prior notice. Where the violation is clearly accidental, we'll usually contact you first.

5. Subscriptions, payment, refunds

  • Plans, prices, and traffic limits are listed on the Plans page in the panel. Prices are in CNY unless stated otherwise.
  • Most subscriptions are pre-paid for a fixed term (monthly, quarterly, etc.). They do not auto-renew — you choose when to top up.
  • Refunds: a 24-hour goodwill refund window applies to your first plan purchase if you've used less than 1 GB of traffic. After that window, or for users who've used more than 1 GB, refunds are at our discretion. Contact us via in-app chat to request one.
  • We do not refund accounts terminated for serious abuse (Section 4).

6. Service quality & availability

We work hard to keep the Service fast and stable, but we don't promise a specific uptime, throughput, or that any particular destination is always reachable. Network conditions in the regions we serve change frequently and outside our control. We do not guarantee the Service will work to or from any specific country, network, or device.

7. Termination

  • By you: you can stop using the Service at any time. Request account deletion via in-app chat.
  • By us: we may suspend or terminate your account for serious or repeated violations of these Terms, for non-payment, or where required by law. We'll let you know the reason where we can.

8. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent allowed by law, our aggregate liability arising out of or related to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Local law & your responsibilities

VPN use is restricted or regulated in some jurisdictions. You are responsible for understanding the laws that apply to you. We don't condone using the Service to break the law where you live.

11. Changes to these Terms

We may update these Terms as the Service evolves. The "Last updated" date above always reflects the current version. We will notify active accounts of material changes via email.

12. Contact

Questions or notice under these Terms? Reach us via the in-app live chat (signed-in users) or by email at support@worldnod.com.

Privacy Policy · Home